Terms of service

WELCOME TO ANESSIA FLOWERS

This website, anessiaflowers.co.uk, is owned and operated by Cavitation Lab Ltd. All purchases, transactions, and contracts made through this website are entered into with Cavitation Lab Ltd, which is the legal entity responsible for the operation of anessiaflowers.co.uk. These terms and conditions govern your use of Anessia Flowers’ website, located at anessiaflowers.co.uk. By accessing or placing an order, you agree to the terms outlined below.

If you do not accept these terms, please refrain from using our services.

1. Contact Information

For any inquiries or concerns, please contact us:

Email: anessiaflowers@gmail.com

2. Ordering Process

2.1. Placing an Order

When placing an order, ensure all information provided is accurate. This includes delivery addresses, contact details, and payment information.

2.2. Order Confirmation

You will receive an email/sms confirmation upon order placement. Please review it carefully and notify us immediately if there are any discrepancies.

3. Payment Terms

3.1. Pricing

All prices include VAT and are listed in GBP (£). Prices may change without prior notice.

3.2. Accepted Payment Methods

We accept major credit/debit cards and other secure payment methods. Full payment is required at checkout.

4. Delivery Terms

4.1. Delivery Coverage

We deliver across London.

4.2. Delivery Timing

While we aim to meet scheduled delivery times, unexpected delays due to weather, traffic, or other factors may occur.

4.3. Failed Deliveries

If the recipient is unavailable, we will leave the flowers with a neighbor or in a safe location. Redelivery requests will incur additional charges.

5. Returns and Refunds

5.1. Non-Returnable Items

Due to the perishable nature of flowers, all floral products are non-refundable and non-exchangeable unless the product is damaged upon delivery.

5.2. Refund Policy for Damaged Items

Claims for damaged or incorrect items must be submitted within 24 hours of delivery with accompanying photos. Approved refunds will be processed promptly.

6. Privacy Policy

Your personal information will be processed in compliance with our Privacy Policy, available at privacy policy

7. Liability

7.1. Limitations

Anessia Flowers is not liable for indirect, incidental, or consequential damages resulting from the use of our products or services.

7.2. Force Majeure

Anessia Flowers is not responsible for delays caused by unforeseen events such as natural disasters or governmental restrictions.

8. Amendments

Anessia Flowers reserves the right to revise these terms at any time. Continued use of the website constitutes acceptance of any updates.

9. Governing Law

These terms are governed by the laws of England and Wales.